FAQs

1. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days depending on your location within the United States.

2. Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.

3. Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

4. What if my item arrives damaged or defective?
If your item arrives damaged or not working properly, please contact us within 7 days of delivery and we will gladly arrange a replacement or refund.

5. Can I return my order?
Yes. We offer a 30-day return policy. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

6. How do I contact customer support?
You can contact our support team anytime at support@safesteps.com and we will respond within 24–48 hours.