We operate online and fulfill orders through our production partners. Your order ships from the facility that can deliver the fastest to your location.

We ship worldwide. Delivery times vary by destination.

Shipping is calculated at checkout based on your location and the items in your cart. Any free-shipping offers (if available) will also show at checkout.

Once you place your order, we begin crafting your personalized piece. You’ll receive an order confirmation email right away, then a shipping email once your package is on the way.

Yes. As soon as your order ships, you’ll receive a tracking link by email. You can also use our tracking page (if your store has one enabled).

Tracking is sent when your order ships. If it’s been more than 48 hours since you received a shipping confirmation and you still don’t see tracking, contact us and we’ll help.

Tip: Check your spam/promotions folder.

Personalization/production usually takes 3–5 business days, then shipping typically takes 5–7 business days (USA). International delivery times vary by country.

We’ve got you. Email us within 48 hours of delivery with photos of the item and packaging, and we’ll send a replacement or make it right.

If something is wrong (wrong engraving, defect, incorrect item), contact us and we’ll fix it. Since each piece is made to order, we don’t accept returns for “changed my mind.”

Cancellations are only possible before production starts. If you need to cancel, contact us ASAP and we’ll do our best to help.

Refunds may apply for damaged/defective items, incorrect items, or packages that never arrive. Personalized items are not refundable for preference-based reasons.

Because our jewelry is personalized and made to order, we generally don’t accept returns. If something arrives incorrect or defective, we’ll replace it.